Updated Friday 10/04/2020 20:45
Like everyone, we are alarmed at the developing situation surrounding coronavirus (COVID-19). It has created a lot of uncertainty and anxiety for many people, least of all those planning their weddings. This page will be updated as often as possible with answers to frequently asked questions. Please bear in mind this is a continually evolving situation and this information may change at short notice. Thank you everyone for your support during these unprecedented times.
What is the latest?
Public gatherings, including weddings, are banned for the foreseeable future. The government have confirmed that it is not the right time to relax restrictions and that people should remain at home, and we agree. While the lockdown is in effect, there is no way that we can provide our service.
We are also no longer taking booking for our Bentley, Rolls Royce or Jaguar XJ8s. Our Stretch Mini and Morris Minor are both available though. Priority will be given to existing customers who are rescheduling their wedding.
Are you still able to provide your service for our wedding?
Prime Minister Boris Johnson announced on 23 March 2020 a nationwide lockdown. This bans the gathering of people, including for weddings. During this period, we cannot by law provide our service.
If the government decide that the law should be relaxed relaxed, we too will consider whether it is safe and appropriate to provide our service.
In addition to this, other factors that could stop our ability to provide our service is the possibility of self-isolation, quarantine or illness of our drivers despite the measures we have in place to mitigate this. We will do everything we can to reduce the impact this would have, including looking for alternative cars or drivers and making recommendations to help.
What factors are being considered in deciding whether to continue driving during the outbreak?
First and foremost we will be following government restrictions. This could include enforced quarantines or the banning of public gatherings. Beyond this, we must also consider the health and wellbeing of guests, our drivers and also the wider community.
I wish to change, postpone or cancel my wedding
If you are planning on making changes to your wedding (whether timings or venues), or are considering postponing or cancelling, then we will be happy to work with you to try and minimise the stress this will cause.
At the moment it is not possible for us to refund deposits. We hope to be able to reconsider this when business resumes.
If the government lockdown is relaxed and you are able to provide your service, what measures will you take for the safety and wellbeing of customers?
At the moment, we cannot provide our service due to a nationwide lockdown. Should the lockdown be lifted, we will take the precaution of ensuring there are at least two drivers booked to drive each car. This will be at considerable cost to us, but we will not be passing these costs onto customers.
Our cars are cleaned regularly, but we will be taking extra care to clean frequent contact points such as handles and steering wheels out of abundance of caution. We will also try to ensure there are either anti-bacterial wipes or hand gel in the cars (depending on availability). We recommend you bring your own, though.
What are you doing with regards to current customers?
We have emailed all customers with weddings up to the end of May. We will continue to email in chronological order depending on how the situation develops. We’re still trying to reply within a 24 hour period, although our priority is giving clear, accurate, helpful and detailed responses so it might take a little longer than normal.
What happens if drivers become ill, have to self-isolate or quarantine?
As mentioned, we have two drivers booked for each car. If neither are able to drive through illness or isolation, then we have good working relationships with other companies. We will do everything we can to help you find an alternative driver or – in the worst eventuality – another suitable car.
Is there anything customers should do?
The symptoms of coronavirus include a dry cough, fever, fatigue and difficulty breathing. If you have suffered these symptoms, or have been in close contact with someone that has, we ask that you please inform us for the safety and wellbeing of our drivers and customers.
While we will try to ensure anti-bacterial wipes or gel are available in cars, we do recommend you bring your own, and would like to remind you of the importance of regular hand-washing.